Shipping Policy

Shipping Policy

Welcome to The Brunette Girl! We’re excited to deliver your favorite products to your doorstep. Please read our shipping policy below for all the important information about how we process and ship your orders.

1. Shipping Locations

We currently ship across India. If you’re located outside India and are interested in our products, please reach out to us at hellothebrunettegirl@gmail.com and we’ll do our best to assist you.

2. Processing Time

All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or public holidays.
During high-demand periods or sales, order processing may take slightly longer. We appreciate your patience.

3. Shipping Time & Delivery

Estimated delivery time: 3–7 business days after dispatch.
You will receive an email confirmation with tracking details once your order has been shipped.
Delivery timelines may vary depending on your location and external factors such as courier delays, weather conditions, or government regulations.

4. Shipping Charges

Free shipping on all prepaid orders above ₹599.
For orders below ₹599, a nominal shipping fee of ₹79 will be applied.
COD (Cash on Delivery) may be available with an additional fee of ₹50.

5. Order Tracking

Once your order is shipped, you will receive an email and/or SMS with your tracking number. You can track your order on the link received on your email page or directly via the courier partner’s website.

6. Delayed or Lost Orders

If your order is delayed beyond the expected delivery window or appears to be lost in transit, please contact our support team at hellothebrunettegirl@gmail.com within 7 days of the expected delivery date. We’ll assist you with tracking and resolution.

7. Address & Contact Information

Please ensure that your shipping address and contact details are entered accurately. We are not responsible for delivery issues arising from incorrect or incomplete information.

8. Damaged Packages

If you receive a damaged package, please do not accept the delivery. Take photos and contact us immediately at hellothebrunettegirl@gmail.com so we can resolve the issue promptly.

9. Contact Us

If you have any questions about shipping or need assistance, feel free to reach out to us:
📧 Email: hellothebrunettegirl@gmail.com
📞 Phone: [ +91 877 944 7070 ]
📍 Website: https://www.thebrunettegirl.in

Would you like help adding international shipping, returns integration, or policy compliance (like GST info or courier-specific SLAs)?

Frequently asked questions

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.