1. Introduction

Welcome to The Brunette Girl (“Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of www.thebrunettegirl.in (“Site”) and all related services, including the purchase of women’s accessories sold via the Site (collectively, the “Services”). By accessing, browsing, registering, or purchasing on the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please refrain from using the Services.

2. Eligibility & Account Registration

1. Age: The Site is open to users of all ages; however, if you are under 18, you must use the Services only with the consent of a parent or legal guardian, who will be deemed the contracting party.
   
   

2. Account: To place an order or post reviews, you must create an account, provide accurate information, and keep your login credentials confidential. You are responsible for all activities under your account.
   
   

3. Suspension: We may suspend or terminate accounts that violate these Terms, applicable law, or our policies.
   
   

3. Personal Information & Privacy

We collect limited personal information—such as your name, phone number, email address, shipping details, and payment data—to process orders and improve our Services. All data is handled per the Indian Information Technology Act, 2000 and allied rules (including the 2021 Intermediary Guidelines & Digital Media Ethics Code) as detailed in our Privacy Policy.

4. Products, Pricing & Availability

1. Product Descriptions: We aim for accuracy, but minor variations in colour, finish, or dimensions may occur.
   
   

2. Pricing: All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise.
   
   

3. Availability: Product availability is subject to change without notice. We reserve the right to limit quantities or discontinue items at any time.
   
   

5. Orders, Payments & Taxes

1. Order Acceptance: Your order constitutes an offer; a contract forms only when we send a confirmation email or dispatch the product.
   
   

2. Payments: We accept the payment methods displayed at checkout. You represent that you are authorised to use the chosen payment instrument.
   
   

3. Taxes & Duties: Domestic orders include GST. International customers (if serviceable) are responsible for customs duties, taxes, or import fees in their jurisdiction.
   
   

6. Shipping & Delivery

1. Dispatch: We typically dispatch within 1–3 business days of order confirmation.
   
   

2. Delivery Estimates: Delivery timelines are estimates only; delays due to courier issues, unforeseen events, or destination customs are outside our control.
   
   

3. Risk of Loss: Title and risk transfer to you upon delivery to the carrier.
   
   

7. Returns, Exchanges & Cancellations

1. Return Window: You may return unused, unworn items in original packaging within 7 days of delivery. Earrings and other hygiene-sensitive products are return‑eligible only if sealed and unused.
   
   

2. Process: Initiate a return via your account dashboard or email support@thebrunettegirl.in with your order number.
   
   

3. Refunds: Approved refunds are processed to the original payment method within 7–10 business days after we receive and inspect the item.
   
   

4. Cancellations: Orders may be cancelled before dispatch by contacting customer support.
   
   

8. User‑Generated Content (“UGC”)

1. License: By posting reviews, comments, images, or other content, you grant us a worldwide, royalty‑free, non‑exclusive licence to use, display, reproduce, modify, and distribute your UGC for marketing and operational purposes.
   
   

2. Content Standards: UGC must be lawful, accurate, non‑infringing, non‑defamatory, respectful, and free of obscene or hateful material.
   
   

3. Moderation: We may edit, refuse, or remove UGC at our sole discretion and report unlawful content as required by law.
   
   

9. Intellectual Property

All Site content—text, logos, graphics, photographs (except user reviews), product designs, and software—is owned by or licensed to The Brunette Girl and protected under Indian copyright, trademark, and design laws. You may not use, copy, or distribute our intellectual property without prior written consent.

10. Prohibited Conduct

You agree not to:

• Violate any applicable law or regulation.
  
  

• Use the Site for fraudulent, harmful, or abusive purposes.
  
  

• Upload viruses, malware, or engage in data scraping or reverse engineering.
  
  

• Impersonate another person or misrepresent your identity.
  
  

• Interfere with the security or integrity of the Services.
  
  

11. Third‑Party Services & Links

External links may appear on the Site. We do not control or endorse third‑party sites and are not liable for any loss or damage arising from their content or services.

12. Disclaimer of Warranties

Except as expressly stated, the Services and all products are provided “as is” and “as available.” To the fullest extent permitted under the Indian Consumer Protection Act, 2019, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non‑infringement. We do not warrant that the Site will be error‑free, uninterrupted, or secure.

13. Limitation of Liability

To the maximum extent permitted by law, The Brunette Girl, its directors, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from or related to the use of (or inability to use) the Services, even if we have been advised of the possibility of such damages. In all cases, our aggregate liability shall not exceed the amount you paid us for the product giving rise to the claim.

14. Indemnity

You agree to indemnify and hold harmless The Brunette Girl, its affiliates, and their officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of your breach of these Terms, use of the Services, or violation of any law or rights of a third party.

15. Termination

We may terminate or suspend your account and access to the Services at any time, with or without notice, for conduct that we believe violates these Terms, our policies, or applicable law. Obligations that by their nature should survive termination—including ownership, UGC licence, warranty disclaimers, and limitations of liability—shall survive.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via email (to registered users) or by posting a notice on the Site. Continuing to use the Services after changes take effect constitutes acceptance of the revised Terms.

17. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Subject to the Consumer Protection (E‑commerce) Rules 2020 and any mandatory dispute‑resolution provisions under Indian law, any disputes shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra.

18.Customer Support Officer & Contact

I you have any queries regarding these terms and conditions

Email: hellothebrunettegirl@gmail.com
Phone Number: +91 - 8928540204